FAQ

Frequently Asked Questions

Getting Started

Merck Connect is an integrated suite of resources designed to provide licensed Canadian healthcare professionals with access to Merck product information, condition information, patient support content, and professional learning materials.

No. There is no cost for licensed Canadian healthcare professionals to access Merck Connect.

Licensed Canadian healthcare professionals only may register for Merck Connect; however, many of the resources available on the site are intended for healthcare professionals to use with their patients.

You can register here

Alternatively, you can register by clicking the ‘Register’ link at the top of the page and enter your email address.If your email address is not in the system, you will be prompted to the registration page where you can enter in the appropriate information. All fields that include an asterisk (*) are required. All of the information you submit on this form is protected under our Privacy Policy

Tailored to meet the specific needs of Canadian healthcare professionals, Merck Connect provides immediate access to patient support tools, Merck-Sponsored learning opportunities, therapeutic area news and resources all in one place. Exclusive to Canadian healthcare professionals, content is carefully curated and constantly updated so you can be confident that you’re getting current information. We know you’re busy, so we’ve made registration fast and easy. Don’t miss out, register today!

Login and My Account

If you are having trouble logging in to Merck Connect, email our Helpdesk Monday through Friday from 8:30 am to 4:30 pm Eastern Time.

Once you’ve logged in to Merck Connect, click on ‘Profile’ icon at the top of any page. Under the ‘Profile’ icon, select ‘Edit Profile’ to edit your account information or password.

Customer and Technical Support

Simply call 1-800-567-2594 Monday through Friday between 8:30 am and 4:30 pm Eastern Time, and we will assist you.

To ask medical questions, report adverse events or product complaints, or to provide comments on any Merck Canada Inc. product, please contact our Merck Medical Information Centre:

1-800-567-2594 ext. 2

medinfocanada@merck.com

We are available between 8:30 am and 4:30 pm Eastern Time during business days. Outside of these hours, you can leave a detailed message and we will follow up with you the next business day, depending on the nature of your query.

 For general questions about Merck Connect, please email our Helpdesk and we will get back to you as soon as possible.

For adverse event reporting, call the Merck Medical Information Centre at 1-800-567-2594 ext 2 or email us at medinfocanada@merck.com